Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Place an order for our ice pops
• Contact us via WhatsApp, email, or phone
• Subscribe to our newsletter or updates
• Participate in surveys or promotions
• Create an account for wholesale services

The types of information we may collect include:

• Name and contact information (phone number, email address)
• Delivery address and location
• Order history and preferences
• Payment information (processed securely through third-party providers)
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer service and support
• Send you important updates about your orders
• Improve our products and services
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist us in operating our business (e.g., delivery partners, payment processors)
• When required by law or to protect our rights
• In connection with a business transfer or acquisition
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection practices

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer needed.

6. Your Rights

You have the right to:

• Access your personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications
• Data portability (receive your data in a structured format)

7. Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@tamupop.com
• Phone: +254 724 490 814
• WhatsApp: +254 724 490 814
• Address: Nairobi, Kenya